Returns & Exchanges for Be Yours Korean Skincare Products

1. Eligibility

2. • Notify us within 48 hours of delivery if your product is:

     • Damaged or defective

     • Incorrect (wrong item or variant)

     • Unwanted (you have buyer’s remorse)

3. Condition of Returns

   • All return items must be unused, with original seals and packaging fully intact.

   • Products showing signs of use, missing parts, or broken seals are not eligible for return.

4. How to Initiate

   • Email support@beyours-eg.com or send us a direct message on our verified social‑media channels within 48 hours of delivery.

   • Include: order number, product name(s), reason for return, and photos if reporting damage or defects.

   • We will acknowledge within 3 business days and provide detailed return instructions and a return shipping label (where applicable).

5. Return Shipping

   • For defective or incorrect items, we cover all return shipping costs.

   • For buyer’s remorse returns, you are responsible for return shipping; we recommend using a trackable service.

6. Refunds & Exchanges

   • Once we receive and inspect your return (usually within 2–5 business days), we will process:

     • Refunds to the original payment method (excluding original shipping fees for buyer’s remorse).

     • Exchanges shipped at no extra cost if you request the same product in a different variant (subject to availability).

   • You will receive email confirmation when your refund or exchange ships.

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Non‑Returnable Items

• Products marked “final sale” or “non‑returnable” on their product page.

• Gift cards and digital downloads.

• Items returned outside the 48‑hour window or not in their original condition.

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Questions?

Email us at support@beyours-eg.com, and our Customer Care team will be happy to assist.